Terms and conditions

General

1. No smoking inside the property

2. Well-behaved dogs welcome by arrangement only. Please do not allow dogs on the furniture and make sure that all dog mess is removed from the garden/driveway.

3. Rockvale sleeps up to 10, this includes children over the age of 2. It may be possible to book additional guests for £100 per week however you must check with Alison if the accommodation will allow. 

4. No additional use of the house or garden is allowed by camper vans or campers.

Arrival and departure

5. Arrival time is from 4pm onwards. You can phone and check if an earlier check in is available on the day.

6. Check out time is 10.00am - please note cleaners will arrive at 10.00am and require immediate entry to the house.

7. We ask that before departure you leave all windows open, strip the beds, leave all linen and towels in the bags provided, remove all your food from cupboards and fridge/freezer, dishes should be washed and put away, place all rubbish and recycling bags in bins at kitchen door. These measures are in place to protect against the spread of covid-19 and to allow as early a check in time as possible. 

Damage.

8. Please let us know of any damage/breakages so that repairs or replacements can be made for the next guests. We expect you to look after the house, fixtures and fittings and you will be considered liable for anything other than trivial damage or breakages. We will be the sole arbiters of what is 'trival'.

Liabilities.

9. Information provided to guests both prior and after booking is given in good faith. As far as possible we will make sure it is accurate. However we shall not be liable for any damage or loss resulting from information given orally or in writing. 

10. We will not accept liabllty or responsibilty for any accident or injury to you, your family or friends, or lossor damage to personal property, however caused, during your stay. 

Travel Distruption

11. Ferry and air travel to and from Tiree can be subject to distruption. 

Please make sure you have suitable travel insurance in place to protect you from losses.

There will be no refund for loss days due to the ferry or plane being cancelled, your travel insurace should be able to compensate you. 

If you cannot leave on your departure date due to the ferry or plane being cancelled it may be possible to stay longer if the property is empty or the guests arriving are also unable to travel. Please speak to Alison who will be able to advise. Extra nights will be charged at £215.00 per night and you should be able to claim these back from your travel insurance.

 

 

Copyright © 2021 Rockvale Guest House  •  35 Balephetrish, Isle of Tiree, PA77 6UY
Photographs: © 2021 Rockvale Guest House, Becky Howard-Pope and Nicola Kesley
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