Rockvale Privacy Policy

This document sets out how Rockvale Guest House collects, uses and protects your personal data. We comply with the guidance set out by the General Data Protection Regulation 2018.

Who are we?

For the purpose of this Privacy Notice, Rockvale Guest House are acting as a ‘data controller’ with respect to the personal data of website visitors and customers. Data controller means that we determine why and how we process the personal data that we have collected.

What is personal data?

Personal Data is any information that you provide about yourself that allows you to be identified, contacted or located- including things such as your name, address, phone number or email address.

How we collect data.

The data we collect is provided to us by you or an agent/representative acting on your behalf. It is collected when:

you complete the enquiry form on our website or make an online booking
you provide information to us in an email or a letter
you provide information to us by telephone

Personal information we collect

The personal information we collect includes the following:

Information required to complete a booking:

The full name and address of the person making the booking
The email address of the person making the booking
The telephone and mobile number of the person making the booking
Card details (Please note: card details entered when using our online booking service are processed securely by www.worldpay.com. We do not have access to them.

The following information can also be provided but is not mandatory:

Any additional information you wish to provide that you feel is pertinent to your stay (e.g. food or other allergies, dietary requirements, special requirements, etc.)
If you provide Credit/debit card details over the telephone or in person these will be entered into our secure payment system. We will not hold your card details other than within the secure payment system. We request that you DO NOT provide card details by email.

What legal basis are used to justify the collection of your personal data?

We use ‘contract’ and/or ‘legitimate interest’ as the legal basis for collecting, storing and processing your personal data when:

You make a booking/purchase;
You contact us with a booking enquiry

We use ‘consent’ as the legal basis for collecting, storing and processing your personal data only when you have proactively and specifically agreed to us contacting you with marketing promotions - for example, when you have ticked a box on our website to opt-in to receiving marketing promotions. You can withdraw your consent at any time.

How we store your data and keep it secure

We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse. Any personal data collected via our website is held within a secure, password protected system, only authorised users with valid user names and passwords have access to the data held on this system.

All credit and debit card data captured via our booking system or by other means is kept secure and we are compliant with the PCI DSS scheme.

Using your personal information.

The personal information provided to us will only be used in connection with your booking or any future booking you may make with us. We may use your personal information to:

Process your booking and provide confirmation details
Obtain payments for our services via credit/debit card
Respond to any questions or comments via e-mail, telephone or post.
Provide information that may be useful to you
Return any items that you may forget to take with you on check-out
Send an email after your stay with a discount code that can be used for future bookings
Should you re-book with us, entering your name should allow the online booking system to remember and automatically fill in your details, saving you from filling them out again.

We will never share your personal data with any other third party company for marketing purposes.

Disclosures and Data Storage

We will not store or process your personal information outside the United Kingdom. Other than this, we may disclose your personal data as required by law to any third parties.

Cookies

Our website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to comply statistical reports on website activity.

You can set your browser not to accept cookies. For further information please visit www.aboutcookies.org

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. Please check this page occasionally to ensure you are in agreement with any changes.

Access, review and amend personal data

You have the right to know what personal information we hold about you and are free to amend the personal data we hold about you at any time. To review or update your personal data please contact us on 01879 220 675

How can you delete your personal data?

In certain circumstances you have the right to request that any personal data we hold is erased. If you wish to delete any of your personal data which we hold on record we will do everything in our power, where legally allowed, to comply with your request. In the first instance, please contact us on 01879 220 675 to discuss your request. Please note: We may not be able to delete all of your personal data from our records if you have made a purchase from us within the past 7 years. Also please be aware that because of backups and records of deletions, it may be impossible to delete a record without retaining some residual information retrospectively. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use personal data relating to that individual in any way moving forward.

Third party websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites and you should exercise caution and look at the privacy statement applicable to the website in question.